Customer Care Essay Example | Topics and Well Written Essays - 250 words

Client Care - Essay Example This is an open door for the business to acquaint new changes all together with hold its serious in the market (Shaw, 2011). In the event that the organization was not the main firm in the market, it can accept this as an open door to make the primary changes, an angle that would draw in the dedication of the clients towards its items or administrations. Along these lines, it can increase a serious edge in the market by presenting new changes that target fulfilling the requirements of the objective market. Grumblings by the clients make an open door for the business to start an exploration on the most proficient method to fulfill the premiums of the objective market. This is through thinking of inventive thoughts which are later (Shaw, 2011). A significant number of the organizations have recognized new roads of improving the business execution while attempting to search for approaches to address the grumblings made by the clients. In this manner, client objections can go about as a defining moment for the

Petra Malmo free essay sample

AfricaPetra malena moe or all the more usually known as Malla moe, was an evangelist for around 28 years. Malla moe was conceived on September 12, 1863 in hafslo, Norway. In those years she needed to beat the battle of some tough situations. Malla moe ‘s mother Brita Lonhiem moe brought forth nine kids . Out of the nine youngsters just six lived and Malla moe was one. She was a survivor from the earliest starting point. At the point when she was around 12 years of age she began to go to evangelistic gatherings. When Malla Moe’s auntie was on her demise bed she asked Malla moe to accompany her to paradise. Malla moe started to need a more profound stroll with God. Later after her father’s passing it caused her to understand that our activities must follow convictions regardless of whether it was not the same as the â€Å"normal† strict conduct. Malla moe made a guarantee to her mother on her passing bed to deal with her younger sibling Dorothea after she had tranquility and affirmation of her own salvation. This is when Malla moe started to need to serve God and enlighten individuals concerning God’s word. Karin (Malla Moe’s sister), welcomed Malla moe and Dorothea (Malla Moe’s other sister) to come live with her in Chicago. When Malla moe was there she gone to trinity Lutheran church, yet more significantly she went to ill humored church drove by Reuben Archer Torrey. Torrey was a man that tested Malla moe to turn into a minister. Despite the fact that she wanted to turn into a minister she needed the training to do as such. In 1891 the contention turned out to be progressively warmed when she went to Fredrik Franson’s evangelistic gatherings. In June a gathering of missionary’s showed up to start there langue’s concentrate with East Africa Free crucial ekutandanei, natal. The truth of the African life immediately tried the confidence and responsibility of the missionary’s. Numerous ministers couldn't take the unforgiving states of Africa. Malla moe needed to experience exceptional langue study due to her need instruction. As an enhancement to the program she invested brief times of energy in African ancestral kraals (camps). Malla moe participated in African work with a local, mapelepele gamede. They were both sanctified through water together yet Malla got immersed then for the subsequent time. mapelepele gamedes failure to peruse was a hindrance, however after quite a while in the backwoods he came back with an incredible endowment of prompt proficiency. Malla Moe thought it was really a wonder from God. He was renamed Johane, at that point he became Malla’s deep rooted partner and an extraordinary assistant as she confronted issues with her language and social foundation. He additionally turned into a national assistant that would go with her into the kraals (camps) and assist her with preparing local proselytes. In 1898 a perpetual crucial was fabricated, named bethel. That is the place Malla invested the vast majority of her energy for the following fifty six years. She was a driving and commanding pioneer any place she worked. After the three-year leave of absence in 1902 Malla started to accumulate budgetary and otherworldly help. A gathering called Afrika Gruppen in Minnesota, sent store to help support Malla Moe from 1904 until her demise. One of Malla’s three years were spent in Norway. When Malla was in house of prayer she was prohibited to talk in light of her boisterous upheaval, and her unpolished way she addressed individuals, which was proper in Africa yet not in Norway. In Norway they had an exceptionally traditionalist sanctuary administration contrasted with the African Service she was utilized to. In 1916 a leave of absence expanded the following six years. Around then Malla worked in Chicago, east and west drifts and in Canada. At the point when she was in Norway she had progressively fruitful visits then the pervious one and she helped in a portion of the recoveries. During that time she was incapacitated with a hip physical issue for the subsequent time. In October 1992 she came back to Africa. Due to Malla moes ruling conduct and her negligence of others’ feeling and duties. But since of the leader of another book of scriptures school dropped the solicitation of disposing of her from the staff. Malla Moe’s term started and kept going the accompanying thirty-one years until her death.â in 1927 Malla moe started a wagon minister when she was sixty five years of age. With the assistance of a driver, a pioneer of the jackass group of eight sets and young ladies to do the cooking, Malla moe started ventures into untraveled and unevangelized regions. They would set up camp and work inside an eight mile sweep. The wagon serv ice went through Swaziland, and afterward to Tonga land. Her deep rooted partner joined her on the excursions she took. This kept going ten years until 1938, on the grounds that Malla moe was worked on at Nazarene Hospital in Bremersdorp for an extreme assault of bubbles. The need to unite her endeavors brought about a â€Å"circularly† letter sent to companions and supporter began in 1932 with the assistance of jenson. The number started with 132 and afterward developed to hundreds. Another congregation was begun in 1944, seeded by an individual blessing from Malla moe and it was finished five years after the fact. By 1950 Malla Moe’s wellbeing had been broken by a mountain move to visit a kraal (camp) when she was not well. In spite of the fact that the physical troubles were difficult for her to shoulder she would regularly say â€Å"all beauty of god. † Malla moe kicked the bucket at ninety years old on October 16, 1953. So Malla moe needed to beat some difficult situations yet she generally trusted and put her confidence in God . She got known as a tough righteous women. Through perusing Malla Moe’s story it’s made me need to turn into a more grounded individual in God. Seeing all the things Malla moe experienced for God. It has caused me to understand all the things we experience doesn't measure up to what some missionary’s experience to serve god. She gave as long as she can remember to the African individuals and it made me see that she was not a narrow minded individual. Contemplating how Malla moe changed the world I would need to state she turned into a Strong persevering righteous women . She experienced all a mind-blowing times attempting to show individuals the expression of God . Malla moe attempted to life her life indicating the world an ideal case of how God would need us to live. She was a genuinely committed godly women until the day she went to meet Jesus in paradise . She should of changed the individuals in Africa’s life the most. She gave them devotion to God . She additionally instructed them that the affection for God merits living for. The individuals of Africa likewise figured out how to trust in God particularly in the unforgiving conditions numerous individuals where presented to in Africa . We will never know what number of individuals that this one lady contacted and changed their lives . I am certain in Africa her name is as yet known among numerous . Her accounts are passed on all through ages . On the off chance that no one but we can live our lives with a workers hart we to could contact numerous lives. She kicked the bucket in Africa. Her story recounted hardship, long treks in the shrub, penance, and love for Jesus. Paradise will just uncover what number of individuals came to Christ in view of her. In my report I conversed with you about Petra malena moe and how she got past her tough situations.

Trp

Trp Thanksgiving was a beautiful day here on the East Coast I watched the Macys parade in a tee shirt. Actually, since that one snowfall, the weather has been quite mild it was nice walking around today. After a morning of reading, I had lunch at the Stata Center (or Building 32, or Building 100000 for you binary fans) and read, among other things, about how another of Frank Gehrys buildings, Disney Hall in Los Angeles, might have its stainless-steel exterior sandblasted because the glare is too great, and has heated the surrounding sidewalks up to a temperature of 138 deg F. So far, no such problems with the Stata Center. Across Vassar Street from Stata, the new Brain Cognitive Sciences building is shaping up nicely (sorry, I didnt have a camera with me). And across Main Street from Stata, the new Broad Institute building has broken ground and is moving quickly! All of this is good news for those of you excited about interdisciplinary research in the life sciences. Now, Im back in the office, giving my eyes a brief rest from all of the applications. Let me try to catch up on a few questions (while Im still backed up nearly a week in email) Shabin asked, Will my familys finacial limitations be seen in negative while considering me for the admissions? The short answer is, No. The slightly longer answer is Absolutely not. Often Ill get questions like, If student A did thing Foo, and student B did thing Bar, but otherwise they were exactly the same, which student would you admit? I never answer questions like that, because we dont compare two applicants to each other. We evaluate each applicant on their individual merits. Maybe theyd both get in. Maybe neither would get in. And of course its never the case that two students are exactly the same except for one thing (maybe these people mean, the same SAT scores and GPA?) each of you come to us with a different story, and thats mhat makes this job interesting. However, I once did answer a question like the A/Foo vs. B/Bar question above. The question was something like, If two students had exactly the same qualifications, but one student came from a very wealthy background and good school, but the other came from a very poor family and a bad school, which would you take? Well, of course this question is as ridiculous as any of the similar questions you could pose, but on this day I answered the question. I said that we would be more likely to take the poorer student, the one who has overcome more obstacles to succeed, assuming everything else was the same. I think most people dont believe this often times people will accuse me of lying, that we would never intentionally use more financial aid dollars. Honestly, I dont care about how much financial aid well have to give you thats Daniels job (and hes darn good at it!). We would like more students from lower income backgrounds at MIT, more students who are the first in their family to atte nd college (like I was), more students who have overcome challenges in their life. If this isnt you, dont worry; we know that the best students come from all types of backgrounds, high schools, with all different life stories. Were admitting the students who best fit MIT and MITs objectives, whoever you are. Shabin also asked about fee waivers, and, as Prashant said, a letter from your school certifying that the application fee poses a financial hardship to your family is just as good as an Official College Board Fee Waiver. We are happy to waive the application fee for anyone who cannot afford it. But dont try excuses like this one (paraphrased actual but ultimately unsuccessful attempt an excuse): My family cannot afford the application fee because we are putting all of our money into building our vacation house right now. Jane asked, Matt, when the committee meets and starts admitting people, do you send out the letter as soon as the decision is made to admit that person? Also, just wondering about the order the committee views the applications in, is it alphabetic or otherwise sorted? First question: Ive received a bunch of questions regarding decisions, so let me tell you what I know. All decision letters for early action will be mailed at the same time; I dont know what day that will be. Decisions will not be available online. If you dont receive your letter in the mail for a week or so after it was mailed (i.e. lost in the mail), then you may call our offices and get your decision. Otherwise, youll have to wait patiently for the good ol US Postal Service, who were good enough to employ my father for so many years. Ill keep you up to date as I know more. Second question: Usually when I get asked about sorting, people want to know if were making decisions on everyone from the same high school together, or everyone who listed the same major together, or everyone from New Jersey together, or anything like that. The answer, though, is, as I alluded to above, we are evaluating each individual applicant on their own merits. So when were in committee, one applicant might be a Hispanic female from a good high school in California interested in Computer Science, while the next applicant might be a white male from a less well known inner-city Chicago high school interested in Economics. So, its mostly random, though Ill have more to say about sorting in future posts. Beastie Boy Mike D asked, How many people does MIT usually reject in the early application round? Well, my handy-dandy statistics tell me that last year: 2833 students applied early action 438 students admitted early 2169 students deferred to regular action Using my amazing powers of subtraction, it seems that 226 students were denied during early action last year, which sounds right. I dont know what the numbers will look like this year. For the most part, when were unsure and the applicant is competitive (which, as Ive said, the vast majority of you are), well defer the student for further consideration during regular action. A long time ago (yes, I am way behind on answering questions), Diana asked: This has nothing to do with MIT, but I was searching for info on Ryan Cabreras drummer and found your blog. Just saw them play tonight and was completely amazed by this guy? Can I at least get his name from you? Diana, I can do better than give you my friends brothers name (yes, my friends brother is the drummer for the ex-boyfriend of the sister of someone who is actually famous), I can give you his name and his blog, Jordan Ploskys Journal of Drums. I should get back to reading applications now hope youre out of your Thanksgiving tryptophan sleepiness!

Hills Like White Elephants Lessons - 968 Words

â€Å"Hills Like White Elephants† by Ernest Hemingway is a short story every student studying English Composition should read. The narrative explores the difficult topic of abortion which college students should read about. Not only did the story explore the couples dynamic it also delved into the feelings each partner had about the pregnancy. In â€Å"On Reading Fiction†, the author explains that readers enjoy fiction for three reasons, because it is an escape from reality, a possible answer to problems in their lives, and allows the reader the comfort of knowing that others are facing the same problems and feeling the same emotions as them. The author states, â€Å"we like it because fiction, as an image of life, stimulates and gratifies our interest†¦show more content†¦These deeper meanings in the narrative not only further engage the reader but gives them a sense of having more knowledge after reading. As previously mentioned, â€Å"Hills Like White Elep hants† should be included on the syllabus for all college students. The narrative gave insight to being in a relationship and sharing the emotions, communication, and decision that come along with it. The author also used symbols throughout his writing, which gave the reader a feeling of walking away from reading the story with more knowledge than before; which is one of the goals of reading. Above all reading fiction is about allowing the reader to feel that he or she is not alone in the experiences they are having in their lives. Hemingway did an excellent job at letting the reader really experience the way his characters were feeling, hopefully granting the reader in the direction of solutions to their own problems. Furthermore, reading about issues such as abortion gives a student a better understanding of difficulties in life and how to deal with them. It is far better to experience complicated situations such as abortion while reading then being tossed into the deep end in your own life. Lastly, fiction is believed to be an image of life, â€Å"Hills Like White Elephants† gives students insight into all aspects in which fiction should and is a quintessentialShow MoreRelatedCompare/Contrast: A Good Man Is Hard to Find with Hills Like White Elephants917 Words   |  4 PagesCompare/Contrast: Good Man with Hills Currently, a plethora of outstanding stories have been written. What makes a story, though? The answer is the elements that the author includes into his or her writing, such as symbolism and imagery. Hills like White Elephants, written by Ernest Hemingway, and A Good Man is Hard to Find, written by Flannery OConnor, are just two examples of admirable work. Each writer incorporated plenty of elements to improve the story. Since the amountRead MoreHills Like White Elephants, by Ernest Hemingway Essay1461 Words   |  6 Pagestrust between a man and woman. In Ernest Hemingway’s â€Å"Hills Like White Elephants† we learn about the communication breakdown, between a woman named Jig and her companion who is an American man. They must make a decision that will affect both of their lives, and potentially end their relationship. The setting of the story represents Jig and her relationship with her American companion. â€Å"The hills across the valley of the Ebro were long and white. On this side there was no shade and no trees and theRead MoreEssay about Modernism: Hills Like White Elephants, by Ernest Hemingway1578 Words   |  7 Pagesthe restricted human spirit. It had no trust in the moral conventions and codes of the past. One of the examples of modernism, that breaks the conventions and traditions of literature prior to Modernism, is Ernest Hemingway’s short story â€Å"Hills Like White Elephants†. The short story uses plot, symbolism, setting, dialogue, and a new style of writing to allow human spirit to experiment with meaning and interpretation. Some of the characteristics of Modernism are: a desire to break conventions and establishedRead More Hemingway Style Analysis Essay1364 Words   |  6 PagesEarnest Hemingways works. In the three stories I review, ?Hills Like White Elephants?, ?Indian Camp? and ?A Clean, Well-lighted Place? we will be covering how Hemingway uses foreigners, the service industry and females as the backbones of these stories. These techniques play such a critical role in the following stories that Hemingway would be unable to move the plot or character development forward without them. In ?Hills Like White Elephants? Hemingway utilizes the waitress as a method to help developRead MoreA Rose For Emily And Hills Like White Elephants1145 Words   |  5 Pagesshort stories â€Å"A Rose for Emily† and â€Å"Hills Like White Elephants† are like two people suited for each other; puzzle pieces. I say this because they can be hooked together by their common similarities. The two short stories may be different in some aspects, but they are very similar to one another. These similarities being, the themes, symbolism found in each of the stories and the tragedies that occur. Prior to reafing a short story, one can learn valuable lessons that can be used for the rest of thereRead MoreMisconception of Womens Role in Relationships1494 Words   |  6 Pagesjust providing and satisfying their significant other’s needs. This ongoing unbalance between the sexes, has been happening since forever and women feel secure when being together with a man. Mrs. Ames from Astronomer’s wife and Jig from Hills like White Elephants are both women who have depended on a man for secureness but with ambiguous communication, these women are finding affection elsewhere. Mrs. Ames from Astronomer’s wife is a great illustration of women feeling comfortable in their relationshipRead MoreErnest Hemingway s The Sun Also Rises1353 Words   |  6 PagesAuthors often write to express a certain emotion or to get an important lesson or theme across to the readers. Other authors write to create a picture for others to see as the author sees it. Ernest Hemingway creates The Sun Also Rises to do both jobs. It’s a lot harder to visualize something if there is not enough description, but Hemingway uses the right amount of detail to paint a picture of every lesson he wants to teach. Colors are a very important part of describing how things look, and theyRead MoreEssay about The Importance of Memory1549 Words   |  7 Pageswhen I was six years old, staring at the ceiling in the darkness, covers pulled up to my chin, thinking, â€Å"Someday, I’ll wake up and I’ll be twenty years old. And someday I’ll wake up and be forty. What will I look like? What will I be doing? Will I be happy? Will I remember what it was like to be six?† Memory has always been a concern of mine – mainly, is mine deficient somehow? Everyone else seems able to remember the minutiae of their childhoods, while mine seems mostly fuzzy at best. SometimesRead MoreThe World Of The Vietnam War7446 Words   |  30 Pagesby the young soldier who is trying to cope with the decision he made, in a place he considers hell. He explains this in a letter he is writing to his grandmother, â€Å"Somebody once wrote hell is the impossibility of reason, that’s what this place feels like, hell. I hate it already and it’s only been a week, (Platoon)† which seems to be the sentiment of many of the soldiers he is serving with. The film clearly portrays the danger all around, caused not only by the enemy but also by their fellow soldiersRead MoreBiography of Ernest Hemingway Essay1257 Words   |  6 Pageskilled himself. Hemingway wanted to live his life like the characters he wrote about and decided to end his life before he bec ome engulfed in failure or defeat (amsaw.org, 5). Hemingway had a very rough love life, often ending in divorce and heartbreak. His first heartbreak came during World War 1 when he fell in love with an English nurse who ended up leaving him for another man. Hemingway wrote about his pain in his book, A Farewell to Arms. Just like his experience, he â€Å"tells the story of a tragically

Do Violent Video Games Have An Impact On A Person s...

Introduction People play video games mainly for entertainment. It’s just like a hobby such as bike riding, fishing, and swimming or playing sports. Video games are also a form of art through which you can experience a story interactively and can also challenge you mentally through using problem solving skills to work through difficult scenarios. Some video games are even designed to be a fictional representation of life, allowing the player to experience or do things they would never be able to do in real life. In a society where we are responsible for our own actions, individuals may wonder whether these video games can have an influence on our actions. One of the main reasons that attract people to certain games is the inclusion of violence. People become immersed in a world where they are able to take risks and be able to break laws without suffering and harmful consequences that reality or real life would serve. This report is about ‘Do violent video games have an impact on a person’s behaviour?’, Based on the information I collected, the following guiding questions will help in concluding an answer to my research topic. The questions that mostly relate to my topic are the age of people who play games, what do violent video games contain, gaming addiction and effects on behaviour. Methodology I started off investigating my research by using the Internet and used my mind map. My mind map help me developed my research questions that I used on to Google to search andShow MoreRelatedHow Are Violent Video Games Affecting Young People? Essay911 Words   |  4 Pagesplaying violent video games. These video games might seem like harmless fun, but what if the violence in these games is affecting the behavior of young players interacting with others? In a society driven by technology, video games are becoming more popular each and everyday. People of all ages enjoy video games in their free time; these games allow the player to become an athlete, a soldier, or a professional fighter at the tip of their fingers. The hugest problem with these video games is theyRead MoreVideo Games Vs. Wii1344 Words   |  6 PagesVideo Games have been around since the 1950’s meant to entertain people, and to bring them into a fantasy world they have never been to before. However, they haven’t become popular until around the 1970’s and 1980’s introducing arcade games in corner stores, console games like Nintendo, and computer games. The very first console introduced was the ATARI in 1977 which was about every child’s first console they ever played, and was around until the 1990’s. Due to the popularity over video games beingRead MoreVideo Games : Video Game Violence Essay1693 Words   |  7 PagesVideo Ga me Violence Blood and gore, intense violence, strong sexual content, use of drugs. These are just a few of the phrases that the Entertainment Software Rating Board (ESRB) uses to describe the content of several games. The future of entertainment revolves around technology. Along with the evolvement of technology, video games are also changing. More ways of playing violent video games are created each year, but most of us have this question in mind; do violent video games influence peopleRead MoreNegative Impact Of Video Games On Children1278 Words   |  6 PagesNegative Impact Of Video Games When you look around these days, kids as young as five years old are holding their portable devices as their eyes are glued to their screens and their minds clueless about their surroundings. Increasing violence and contents of the video games have a huge impact on our generation of young children mentally and physically. When I was growing up, video games used to be a source connecting people around the world with their mutual love of fun filled games. However, overRead MoreNegative Effects Of Violent Video Games1045 Words   |  5 PagesIntroduction Violent video games in particular are extremely popular in the United States. Many of these games are designed for adults but wind up in the hands of children. We have to ask ourselves what impact violent video games have on the adolescent brain. Two lawyers debate in the Case of Brown vs. Entertainment Merchants Association, US Supreme Court (2010). Prosecutor Steven F. Gruel argues that there is a substantial amount of evidence to make the conclusion that violent video games cause adolescentsRead MoreDo You Think Violent Video Game Exposure Effect The Behavior Of Children?1244 Words   |  5 PagesDo you think violent video game exposure effect the behavior of children? Introduction Studies show that exposure to violent video games affects the behavior of children.Some have vandalized, beat someone up, took part in bullying someone.As many as 97% of US kids age 12-17 play video games, contributing to the $21.53 billion domestic video game industry. More than half of the 50 top-selling video games contain violence. Violent video games have been blamed for school shootings, increases in bullyingRead MoreVideo Games Are More Than Half Of The 50 Top Selling Games1666 Words   |  7 Pages Daniel Molina Kathryn Harrington ENG. 122 December Research paper As many as 97% of US kids age 12-17 play video games, more than half of the 50 top-selling video games contain violence. On April 20, 1999 at Columbine High School in jefferson county colorado, two students and video game fanatics, Eric David Harris, age 18, and Dylan Bennet Klebold, age 17, executed a planned shooting rampage killing 12 other students and a teacher. Researcher and psychiatrist Jerald Block has concludedRead More The Debate Over Video Game Violence Essay1734 Words   |  7 Pagesdifferent types of people that have two opposite points of view about a certain topic or idea. The widespread expansion of technology has allowed people all over the world to debate certain topics that they deem to have a correct understanding of. Unsurprisingly, the effect of video games on the human brain has been a controversy since video games were first released decades ago. Video games involve the use of body and mind, which causes the player to be inside of the game, and they can see the worldRead MoreAdolescent Aggression Based on Violent Videogames1645 Words   |  7 PagesAggression Based on Violent Videogames Violent video games played by millions of people every day results in animated characters having hearts ripped out, heads decapitated, and blood squirting across the screen as their mutilated bodies are erased from the screen. Most players play these games to pass the time, increase hand eye coordination, and create harmless competitions amongst those playing. However, some who play these games are entranced by the violent aggressive behaviors demonstratedRead MoreViolent Video Games Are Violent1677 Words   |  7 Pages2016 Violent Video Games Effect The future of entertainment revolves around technology which perhaps has caused video games to become more and more realistic over time. Although they often are entertaining, the contents have become more violent and disturbing as computing technology has become much more advanced. These days, the popularity of violent video games has caused an increase in controversy. Many parents and researchers say the video games are now becoming too violent. The violent video

Culture Within Organizations Southwest Airlines Free Essays

A culture is a set of values that are adopted by people who co-habit any place. It consists of shared traits and lifestyles. Within an organization, culture refers to values and norms that are prevalent throughout the workplace and amongst the employees. We will write a custom essay sample on Culture Within Organizations: Southwest Airlines or any similar topic only for you Order Now This includes their mannerisms, attitudes, and work ethic. Culture within an organization exerts control over the behavior of people. Growth and success of a company depends largely on the type of culture which is prevalent within an organization. Many different types of culture exist in businesses today. Certain cultures encourage employees to work and grow together as a family—thereby creating unity. Others may place emphasis on higher ranking employees, which leaves those at the bottom of the hierarchy bitter or resentful, creating a workplace which may not be friendly or comfortable. Some companies may opt to stick to what they know, thereby stifling creativity and growth by eliminating experimentation. On the other hand, a company may be overly innovative and always looking for new ideas and taking new risks. Although this sounds good in theory, it may lead to an unstable work environment. Culture can either make or break an organization. Culture is not a tangible object. It is the result of management’s beliefs and values and employees’ implementation of those beliefs and values. It exists within all organizations and can be determined, for example, by looking at the dress code within the workplace. It can also be seen by observing employee interaction and behavior. One can also get an idea of an organization’s culture by taking note of its dealings with those outside of the company (i. . customer service). Culture makes up the personality of an organization. It is crucial that a positive organizational culture is created, taught and adhered to. It can be used to improve the efficiency and work ethic of employees in an organization. It also has a powerful influence over the behavior of individuals and drives performance of the workforce. A strong personality adds cha racter to an individual. Likewise, organizational culture gives a business its own special identity. It creates unity among employees and embeds in them the spirit of teamwork. An example of an organization which has a strong culture that has helped it thrive in the aviation industry is Southwest Airlines. Southwest Airlines (SWA) was founded by Rollin King, M. Lamar Muse and Herb Kelleher in 1966. They began servicing Dallas, Houston and San Antonio in 1971, after winning a legal battle fought in the U. S. Supreme Court. The airline started off by offering six daily roundtrip flights between Dallas and San Antonio, and 12 daily roundtrip flights between Dallas and Houston. They began with one simple notion: â€Å"If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline† (www. southwest. com). This notion has led to a very unique culture at SWA—one that puts customer service at its center. This can be seen through their mission statement, as per their website: â€Å"dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit†. Their exemplary form of customer service comes as a direct result of how employees at SWA are treated. â€Å"We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer† (Freiberg and Freiberg). SWA management has created a culture where employees are treated as the company’s number one asset. There is limited emphasis on formal organizational structure and the work environment combines humor with responsibility. Their happy workforce creates maximum productivity—willingly. Trust and respect between the workers and management is an integral part of the company’s success. SWA has exemplified that culture starts from within. Passion shown on the inside will reflect outwards and customers will see it. SWA has been able to do this consistently. Customers see the passion exerted by SWA employees and it makes them want to travel with them. The uplifting, spirited personalities of employees keep customers coming back for more. This can be seen in the fact that SWA has consecutively recorded profits for the last 40 years (www. southwest. com). The positive attitudes exerted by SWA employees are contagious and trickle down to its customers. As reported on the company website, â€Å"Southwest Airlines has consistently received the lowest ratio of complaints per passengers boarded of all Major U. S. arriers that have been reporting statistics to the Department of Transportation since September 1987. † The spirit that exists throughout SWA empowers its employees to believe in themselves, the service they are providing, the business as a whole, and the customers that they serve. The unique culture keeps employee morale high. All employees, including flight attendants, customer service reps, and baggage handlers, are encourage d to take whatever action they deem necessary to meet customer needs or help fellow workers (Milliman). This has led to both employee and customer loyalty. Employees feel needed which results in a devotion to the company. In turn, customers experience exceptional service where they truly are put first, creating a sense of belonging. Much of SWA’s success is due to the willingness of its leadership to be innovative. Founder Herb Kelleher studied California-based Pacific Southwest Airlines extensively and used many of the airline’s ideas to form the corporate culture at Southwest. Early on, they adopted the â€Å"Long Legs and Short Nights† theme for stewardesses on board typical Southwest Airlines flights. They selected beautiful flight attendants with unique personalities and dressed them in hot pants and go-go boots to ensure a fun and one-of-a-kind traveler’s experience (http://avstop. com). Operating out of Love Field, â€Å"love† became their promotional theme. Flight attendants would serve â€Å"love potions† and â€Å"love bites† (otherwise known as drinks and peanuts) to the company’s clientele of mostly male business fliers (Pederson). Many decisions made by Kelleher have produced positive outcomes for SWA. For example, since its inception, SWA chose to buy its commercial airplanes from one manufacturer. This decision has allowed them to decrease operational expenses, as well as reduce maintenance and repair costs for their large fleet. By choosing a single supplier, the need for customer support, maintenance, monitoring, training, etc. has been reduced, thereby reducing costs for the company. They have also trimmed the time it takes to perform ground duties, once their airplanes land. This has led to a quicker turnaround time for the next flight to take off, thereby leading to profits for the company. Another move by SWA which keeps competitors at bay is their reservation system. Reservations are taken only through the internet, thereby reducing costs of using ticket counter employees. This method saves both the customer and the airline time and money. Kelleher’s paradigm for success starts with the core of the company—its employees. Hiring motivated people and allowing them to incorporate their creativity in day-to-day activities is key. By giving employees decision making abilities, they are made to feel important. A sense of pride takes root within each employee, which positively impacts the customers that they deal with. This is reflected in their work output and creates greater efficiency, which leads to profitability for the company. Additionally, happier employees are able to provide better customer service, in turn making the experience an all around positive one. As Amy Marhoffer, Culture Communications and Planning specialist at SWA puts it, â€Å"Happy Employees=Happy Customers=Increased Business/Profits=Happy Shareholders. Although compensation is often viewed as the number one motivator, Kelleher understands the importance that employee morale plays. A little bit of fun can translate into a lot of productivity. Bailey explains how positive morale can produce more efficiency: â€Å"SWA, after pay cuts at other airlines, has the industry’s highest wages. But because of efficient work habits, measured in how much it spends to fly a passenger a given distance, its costs are the lowest among big airlines† (Bailey). It is important to note that the success of SWA is due not only to the culture but also its ability to adapt to the industry’s needs. The airline industry in particular, is one that is heavily dependent on customer service; the happier customers are, the more positive their experience will be. Unfortunately, there is plenty of untapped productivity among corporations stuck in the old ways of oppression and tyranny. Kelleher’s approach shows that he understands people; he allows them to be themselves, which creates a positive work environment and a desire to be the best. He has successfully created a culture that has the properties of fun, entertainment and genuine care at its core. When Southwest started in 1971 they were just a small regional carrier flying from Houston to Dallas. Over the course of the last 40+ years, they have successfully expanded into a major airline carrier. SWA is now America’s largest low-fare carrier, serving more customers domestically than any other airline. They are comprised of nearly 46,000 employees and serve more than 100 million customers each year. SWA operates more than 3,000 flights a day, with its subsidiary AirTran operating an additional 520 flights a day (www. southwest. com). They would not be where they are today without the innovative thinking of its leaders and the strong culture they created. Although corporate culture is not a tangible object, the results of a successful culture will produce tangible success. SWA has positioned itself for competitive advantage by creating a work environment which permits people to be their best selves and consistently outperform their competitors. It has been able to create and sustain a strong, positive culture which attracts not only the best talent, but a loyal customer base as well. The tremendous growth and profit of SWA brings to light how corporate culture, employee morale and customer service can play an integral part in the overall success of a corporation. These intangible elements are what make SWA an excellent example of a successful corporate culture. Works Cited AvStop Aviation News and Resource Online Magazine. â€Å"History of Southwest Airlines† http://avstop. om/history/historyofairlines/southwest. html) Bailey, Jeff (2008) â€Å"Southwest. Way Southwest† The New York Times Freiberg, K. Freiberg, J. (1996) Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. New York: Broadway Marhoffer, Amy. (2011) â€Å"Southwest Airlines â€Å"Gets It† With Our Culture† http://www. blogsouthwest. com/blog/southwest-airlines-â€Å"gets-it†-our-culture Pederson, Jay P. (2005) International Directory of Company Histories, Vol. 71. St. James Press Southwest Airlines Co. (2013) †Southwest Airlines† http://www. southwest. com/ How to cite Culture Within Organizations: Southwest Airlines, Essay examples

Dubliners Essay Example For Students

Dubliners Essay Dubliners is considered a champion among books written in the English language. James Joyces characterization of not only the people in the stories, but of Dublin itself, demonstrates his great ability as an author. Dubliners is not a book with a normal story line, a plot, and a definite climax and resolution. Instead, it is more of a setting, an atmosphere, an epiphany as Joyce called it. To understand the book, it is recommendable to focus on Irish history, and more specifically, Charles Stewart Parnell. He is a figure alluded to in this and other books by Joyce. He has been referred to as the uncrowned king of Ireland. The series of short stories included in Dubliners depict a broken morale in and around the city of Dublin. The early 1900s marked a time of disheartened spirits not only in Dublin but all of Ireland. England still clutched Ireland under its own control.. The citizens were bitter and dismayed. It wasnt until 1922 that Ireland freed itself from England. Up until that time, Ireland was occupied and ruled from Britain. The occupation had begun hundreds of years before, but from the end of the 18th century, a distinct Irish nationalism began to evolve. From 1801 onwards, Ireland had no Parliament of its own. It was ruled by the Parliament in Britain which consisted of the House of Commons and House of Lords. Meanwhile, in the 1840s, a small group formed out of the Young Ireland movement. The leader, Thomas Davis, expressed a concept of nationality embracing all who lived in Ireland regardless of creed or origin. A small insurrection in 1848 failed, but their ideas influenced the coming generations. This small nationalism was illustrated in the stories Evelyn and A Painful Case. In the latter, Mr. James Duffy, despite his dislike of the modern an pretentious Dublin, decides to stay at least in the suburbs and commute back and forth to his house. Also in the story of Eveline, we see her refusing to leave with her fianc because of her ties to her home and her city. She couldnt leave; she couldnt abandon it. The small or perhaps hidden pride in the city of Dublin displayed itself in subtle methods throughout the book. After the potato famine in Ireland, a group was founded in 1858 known as the Irish Republican Brotherhood. Also known as the Fenians, they formed a secret society which rejected constitutional attempts to gain independence. Due to their somewhat forceful ways, the English courts in Ireland were kept busy with their Fenian prisoners. Their defense lawyer, Issac Butt, though not completely in accordance with the Fenian definition for independence, coined a new term referred to as Home Rule. Out of this sparked the formation of the Home Rule League. Charles Stewart Parnell was a squire of Avondale, County Wicklow during this time. A reference to this is found in the story, Ivy Day in the Committee Room. Mr. OConnor, himself a man into Irish politics, is found sitting by the fire in the Committee Room in Wicklow Street with Jack, the old caretaker. Mr. OConnor is working on a campaign to elect his representative, Mr. Tierney. This is precisely what Parnell was doing in his time; trying to get elected to Parliament. He was defeated twice. Despite this, Parnell stepped over his opposition, namely the lawyer Issac Butt, and was elected president of the Home Rule Federation. He held a limited belief of the efficiency of parliamentarianism. Without a well organized public opinion in Ireland, Parnell felt his power in Parliament would be slight. He publicly stated that association with the House of Commons would destroy the integrity of any Irish Party. This caught the attention of the Fenians. Parnell, in sharing the same goal as the Fenians, took advantage of any opportunity that presented itself which gave him a chance to show his admiration of them. He managed to get support from them, and through this alliance, he was a step closer to his goal of uniting Irishmen from all over the world against Eng land. Joyce captured this nationalism exquisitely in Ivy Day in the Committee Room. In a conversation between the gentlemen inside the room, the topic arises of the King of England coming to visit Ireland. Mr. Henchy advises the group to welcome the King in order to build capital for the city of Dublin: The citizens of Dublin will benefit by it.Its capital we want. -But look here, John, said Mr OConnor. Why should we welcome the king of England? Didnt Parnell himself -Parnell, said Mr. Henchy, is dead. Though Mr. Henchy believes that receiving the king in Ireland will be beneficial, it stirs up bad sentiments among the rest. Throughout this chapter, there are subtle references to Parnell. Their conversations often lack spirit but are awakened when there is a reference to their king. A little bit into the chapter, Mr. Hynes and Mr. O Connor exchange a few words that set the mood for the reaming part of the chapter and even put in place the mood of Dubliners. At first, Mr. Hynes assur es Mr. OConnor that theyll be receiving their pay. Their conversation takes a turn into the working classes and addressing homage to a foreign king. They fall silent for a moment; Mr. Hynes looks down at an ivy leaf lapel on his collar: -If this man Parnell was alive, he said, pointing to the leaf, wed have no talk of an address of welcome. -Thats true, said Mr O Connor. -Musha, God be with them times! said the old man. There was some life in it then. The times are dead or dying, according to the old caretaker. All the stories in Dubliners revolve around that theme. They are disheartened not only for Parliaments consistent rejection of the several proposed Home Rule Acts, but because their uncrowned king was later betrayed. The characters in this chapter are sure to admit their admiration for Parnell. They respect him, even just for being a gentleman. There was a time when the Irish were united under Parnell, but following his fall and betrayal, there was a split between those who w ere loyal to him and those who were out to get him. His effect on Ireland, though, did not go unnoticed and to this day, he still attains great respect. In a book written by Frank Budgen (James Joyce and the Making of Ulysses and Other Writings), James Joyce is quoted on the conflict in Dublin: Ireland is what she is, and therefore I am what I am because of the relations that have existed between England and Ireland. Tell me why you think I ought to wish to change the conditions that gave Ireland and me a shape and a destiny?I dont want to hurt or offend those of my countrymen who are devoting their lives to a cause they feel to be necessary and just. (pp.154-156) In Joyces own words we can see that Dubliners is not necessarily a story or a novel. It is more like a mirror that was placed on Dublin which reflected a lot more than just a picture. It reflected a mood, a history, and a people. Joyce also comments on why he chose Dublin as the city of his choice: My intention was to writ e a chapter of the moral history of my country and I chose Dublin for the scene because that city seemed to be the centre of paralysis.(Budgen, pp.172) Story after story, Dubliners becomes a manifestation of art. It is not simply a compilation of short stories. It is not merely a descriptive piece of what Dublin is either. It reaches into the hearts of the characters and the heart of Dublin. Joyce ingeniously blends the culture and the history into an exceptional book. It not only sparks interest into our opinion of Dublin, but also an opinion about ourselves. Bibliography: .u24a688388a2655a6245c530248bb5327 , .u24a688388a2655a6245c530248bb5327 .postImageUrl , .u24a688388a2655a6245c530248bb5327 .centered-text-area { min-height: 80px; position: relative; } .u24a688388a2655a6245c530248bb5327 , .u24a688388a2655a6245c530248bb5327:hover , .u24a688388a2655a6245c530248bb5327:visited , .u24a688388a2655a6245c530248bb5327:active { border:0!important; } .u24a688388a2655a6245c530248bb5327 .clearfix:after { content: ""; display: table; clear: both; } .u24a688388a2655a6245c530248bb5327 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u24a688388a2655a6245c530248bb5327:active , .u24a688388a2655a6245c530248bb5327:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u24a688388a2655a6245c530248bb5327 .centered-text-area { width: 100%; position: relative ; } .u24a688388a2655a6245c530248bb5327 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u24a688388a2655a6245c530248bb5327 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u24a688388a2655a6245c530248bb5327 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u24a688388a2655a6245c530248bb5327:hover .ctaButton { background-color: #34495E!important; } .u24a688388a2655a6245c530248bb5327 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u24a688388a2655a6245c530248bb5327 .u24a688388a2655a6245c530248bb5327-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u24a688388a2655a6245c530248bb5327:after { content: ""; display: block; clear: both; } READ: Bchs football Essay We will write a custom essay on Dubliners specifically for you for only $16.38 $13.9/page Order now

Red Bull Marketing Strategy free essay sample

Business Unit 3 Marketing Of ‘Red bull’ Introduction As part of my marketing assignment, I will be looking at the marketing of a consumer product or service. Therefore, my chosen product is ‘Red bull’, which is an energy drink. I have assumed that my product is targeted at people that have similar situations to the ones used in advertisements for red bull. I will be looking to spot if the strategy used is based on the principles of marketing: O Understanding consumer wants: to become successful, it is vital for a business to understand the wants and needs of its target audience. For example the needs and wants of a target audience for a high street retail store depend upon the age, style and income of its customers. O Understanding and keeping ahead of competition: businesses must consider their competitive markets as well as the products and prices provided by their competition in order to gain customers and provide a better standard of services and goods than other companies. We will write a custom essay sample on Red Bull Marketing Strategy or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This can be done through devising strong, different marketing strategies and by selling a product that is unique and efficient. O Communicate effectively with its customers to satisfy customer expectations: communication with customers is vital for a business to understand the wants and needs of their customers. A good relationship must be continuously created between a business and its customers to maximise its success. O Co-ordinate its functions to achieve marketing aims: co-ordination of functions is key to efficiency and therefore success. To maximise the success of a business, all of its marketing aims should be met. O Be aware of constraints on marketing activities. I will be also looking at the external impact on the marketing decisions, how the appropriate strategy is decided upon and how they are developed in order to meet consumer needs and the reliability of the different marketing models. â€Å"Red bull comes in two types, original and sugar free. This can be purchased at ? 1. 15 for 150ml† Features of Business Marketing†¦ O Consumers are of vital importance. Red bull has a far greater chance of being a success if it satisfies consumers’ needs. Marketing must be aimed at finding out what these needs are and making sure that Red bull meets it requirements. O Marketing is a business philosophy; it is not just a series of activities such as advertising or selling, but more a way of thinking about how to satisfy the consumers’ needs. O Marketing affects all aspects of a business. A production department would not continue making a product that does not satisfy the needs of the consumer at whom it is aimed. O Marketing is not just about selling. Selling is only one part of the marketing process. Before selling Red bull, they must carry out market research. O Marketing and advertising are not the same; advertising is just one of a number of tactics used by marketing departments. O Many businesses regard profit making as their main objective. Firms in competitive markets must make a profit in the long run to survive. Marketing must therefore satisfy their customers wants profitably. O Marketing involves building relationships with the customers of Red bull; profitable businesses are often built upon good customer relations. This may be dealing with their complaints in a careful and considerate manner. O Marketing is a process that is on going all the time, it does not have a start or an end as you can see below. Red bull must be prepared to respond to the changes that take place. The marketing process†¦ Red Bull Gathering Market Information†¦ AO1 My reason for choosing Red Bull is because the drink has become incredibly successful at a very competitive advice. By choosing Red Bull I will find out what marketing strategies has made Red Bull so successful. What is Red Bull? Red Bull started off as an energy drink that stimulates mind and body. After becoming an international icon, Red Bull went on to sponsor extreme sports such as F1, sailing, surfing, bmx-ing, and many other extreme sports. Red Bull is a non-alcoholic drink with key ingredients, which have a proven revitalising effect on mind and body. Red Bull is a functional energy drink and therefore unjustly classified among the soft drinks. The Red Bull effect results from a combination of two natural substances and vital metabolic transmitters the amino acids taurine and glucuronolactone with stimulating caffeine, vitamins and carbohydrates. The effectiveness of Red Bull has been proven by a large number of scientific studies. Its function is not to quench thirst, but to improve endurance and alertness, to increase feelings of well being, to support the metabolism in short: to stimulate body and mind. The History In 1982, Dietrich Mateschitz came up with the idea of marketing energy Drinks, which were then already quite widespread in Southeast Asia while sitting in the bar at the Mandarin Hotel in Hong Kong. In 1984, Mateschitz founded the company known as Red Bull. In 1987, he started selling the energy drink Red Bull on the Austrian market. Red Bull got off the ground in no time, giving people ‘wiiings’ right from the start. In 1992, Red Bull touched down in its first foreign market, Hungary and in 1995 it was launched in the UK, which is now one of its largest markets.

Free Essays on Pro Choice Abortions

Americans live in a nation built on the idea of freedom; freedom of expression and freedom of choice, which is a constitutional right. Yet people are attempting to infringe on our constitutional rights. Pro-lifers want to take away the rights of women by prohibiting their right to an abortion. Due to the moral, social, constitution and medical dilemmas the abortion issue poses, this has been one of the most debatable topics in the United States. The pro-choice view of abortion believes that every woman has the right to an abortion within the first trimester. Women should have full control to make decisions concerning their bodies. From this standpoint, life begins after the first trimester not after birth. Pro-choice does not encourage abortions in any way; it just allows the choice to belong to the mother and the mother only. Before 1973, abortion was illegal in the United States. This forced women who did not want a child to find abortions illegally. According to www.prochoice.about.com between 1946 and 1972, an extremely large number of women who had an illegal abortion suffered from numerous complications to their health and many died. Now that abortions are legal, health standards and procedures have improved significantly. A shot of penicillin is more likely to kill a human than an abortion. That is an impressive difference; now imagine if a law was passed today to make abortion illegal, then once again women would face the same threat if they chose an illegal abortion. The Roe v. Wade Supreme Court decision in 1973 altered our way of life. It granted women’s reproductive rights. The constitution grants every American the right to privacy, when dealing with abortions this provides the opportunity and choice for a woman to do what she wishes with her body. If abortions were illegal, women would be denied their constitutional right to privacy and liberty. My feeling is that a woman’s body is property of... Free Essays on Pro Choice Abortions Free Essays on Pro Choice Abortions Americans live in a nation built on the idea of freedom; freedom of expression and freedom of choice, which is a constitutional right. Yet people are attempting to infringe on our constitutional rights. Pro-lifers want to take away the rights of women by prohibiting their right to an abortion. Due to the moral, social, constitution and medical dilemmas the abortion issue poses, this has been one of the most debatable topics in the United States. The pro-choice view of abortion believes that every woman has the right to an abortion within the first trimester. Women should have full control to make decisions concerning their bodies. From this standpoint, life begins after the first trimester not after birth. Pro-choice does not encourage abortions in any way; it just allows the choice to belong to the mother and the mother only. Before 1973, abortion was illegal in the United States. This forced women who did not want a child to find abortions illegally. According to www.prochoice.about.com between 1946 and 1972, an extremely large number of women who had an illegal abortion suffered from numerous complications to their health and many died. Now that abortions are legal, health standards and procedures have improved significantly. A shot of penicillin is more likely to kill a human than an abortion. That is an impressive difference; now imagine if a law was passed today to make abortion illegal, then once again women would face the same threat if they chose an illegal abortion. The Roe v. Wade Supreme Court decision in 1973 altered our way of life. It granted women’s reproductive rights. The constitution grants every American the right to privacy, when dealing with abortions this provides the opportunity and choice for a woman to do what she wishes with her body. If abortions were illegal, women would be denied their constitutional right to privacy and liberty. My feeling is that a woman’s body is property of...

Organizational Behavior Analysis Term Paper Example | Topics and Well Written Essays - 2000 words

Organizational Behavior Analysis - Term Paper Example If that is true, it is logical to say that no two organizations are the same either in behavior, culture or attitude. Organizational behavior plays a vital role in determining the success and failures of modern organizations. Globalization and liberalization have brought huge changes in organizations world. Modern organizations are working in a multicultural environment. Diverse workforce is common in most of the current organizations. Multicultural workforce would definitely have diverse communication means. Same way, strategies necessary to motivate a diverse workforce could be extremely different. Instead of intelligence quotient, emotional quotient of the employees appears to be more important in modern organizations. In short, new paradigms of OB are entering organizational world as time goes on. Apple Inc. is one of the prominent organizations in the world at present. They are the second largest in terms of market capitalization and also the most valuable technology company in the world at present. This paper analyses the importance of culture, communication, motivational techniques, emotional quotient and new paradigms in controlling the behavior of modern organizations, by taking Apple Inc. as the example. Culture As mentioned earlier, multiculturalism is not a myth, but a fact in modern organizations. ... When people from different cultures are working in the same organization, human resource managers may face lot of problems. The success of the organization lies in how well the HR managers solve such problems. For example, Muslims always like to have weekly off on Fridays whereas Christians like to have that on Sundays. These kind of contrasting interests or beliefs often cause problems to the HR managers. Even in the same culture, different subcultures often exist. For example, Roman Catholics and Protestants are two of the prominent communities in the Christian culture. Same way, Shia, Sunnis Kurds and Arabs are the subcultures in Islamic culture. The behavior, rituals, and customs of these subcultures are often different. â€Å"Some cultures put more emphasis on universal commitments (like honesty) while others put more weight on loyalty to particular people and relationships† (Ghemawat and Reiche, 2011, p.2). For example, people from some cultures are ready to tell even li es to save the interests of their companion. Such people places the value of relationships much above than anything else in this world. At the same time there are plenty of people who are not ready to tell lies even when their friends need their support badly. In short, modern organizations are operating based on the principles of pluralism and dualism and hence the salad bowl theory is extremely relevant to the modern organizations. As everybody knows, salad in a bowl consists of different vegetables and fruits. In other words, salads integrate the tastes of different vegetables and fruits and give eaters a unique taste. The taste of a salad is the sum total of the tastes of the individual components in it. It should be noted that the

Module 4 Case Assignment Example | Topics and Well Written Essays - 1000 words

Module 4 Case - Assignment Example At the same time, skill-based pay structure has gained considerable popularity over the last decades, especially since 1987. However, most of the organizations are currently using market- based pay structure. Module 4 Case Assignment Pay is regarded as one of the key elements affecting management-employee relationship at the workplace. The level and distribution of pay along with benefits is believed to impose considerable impact on the efficiency of any organization and also on the morale as well as on the productivity of the workplace. It is thus, crucial for organizations to use appropriate pay systems that provide worth for money and compensate workers fairly for the work that they perform. In general, pay systems are the methods of paying people for their contribution that they make towards the organizations. It is essential that an ideal pay system is clear and simple to be followed, so that workers are satisfied with the pay system adopted by the organizations and are motivate d to perform their respective tasks with utmost dedication and commitment. With this concern, this paper intends to compare and contrast the two pay system namely skill-based pay structure and traditional job-based structure. Furthermore, this paper attempts to identify the most popular pay structure, which is currently being followed in today’s organizations (Acas, 2012). ... ills required to perform certain organizational tasks are identified and tests are developed to determine whether an individual has learned the skills involved in performing a particular task. On the contrary, in traditional job-based pay structure, pay is generally based on a job, wherein employees are eligible to receive compensation, even if they are not skilled in performing any task. However, skill-based pay structure does not necessarily exclude the idea of paying for individual performance, instead it involves evaluating individual performance for assessing employees’ skills towards particular tasks for which they are paid. Nonetheless, under skill-based pay structure, pay is determined by the mix and the depth of the skills that possess by an individual rather than a particular job assignment. At the same time, organizations applying skill-based pay structure are often encountered with difficulties, when they try to price skills in the marketplace as compared to tradit ional job-based pay structure. Moreover, under traditional job-based pay structure, employees’ pay changes with the alteration in the job, while in skill-based pay structure, employees’ pay does not alter regardless the change in the job position. At the same time, employees under job-based pay structure may frequently perceive inequalities in the pay system due to the way the jobs are defined and rated for pay purposes. On the other hand, once employees become accustomed with skill-based pay structure, most of the employees prefer it over traditional job-based pay structure. The element of seniority act as a crucial determinant in traditional job-based pay structure, while in skill-based pay structure, skills rather than seniority is considered to be the prime factor of determining the pay

Process of Human Resource Planning

Process of Human Resource Planning Executive Summary Human Resource Planning is the process of determining future employee needs and deciding steps or strategies to achieve those needs for the purpose of accomplishing organizational goals and objectives. It is a Human Resource Management function that focuses on providing the organization with an adequate manpower. Main objective of Human Resource Planning is to ensure that the business having the right people at the right place at the right time doing the right work. Human Resource Planning enable the management of the company to determine future employee needs, to utilize human resource more efficiently and effectively, to control employment cost, to develop high talent employees and to formulate and successfully implement strategies. HRP or the work-force planning is a one of the most impactful aspects of the todays business. Human Resource Planning is an on-going process rather than a process limited to one stand-pint and then implemented. It in the broadest sense included both the strategic and operational human resources of the organization. It is a strategically driven HRM function that leads the company to acquire competitive advantages. Human resource gain competitive advantages by gaining cost economics, by operating productively, efficiently and effectively and by changing operations and acquiring new enterprises. This report begins with discussing the matter of Human Resource Planning applying to a selected organisation. It will be discussed the considerations regarding the employment and the employees such as the legal and organizational framework, organizational environment, grievance, discipline and dismissal processes. Question O1: Understand how the HR plan supports the strategic objectives 1.1 Assessing the strategic importance of current, future and anticipated HR requirements The human resource is the most important resource a business has. Very often whether the corporate sets the future plans for other functions and for the other resources it is neglected to predict the future of the work-force. Further sometimes the enterprise identifies the importance of the quantitative factor of the resource but ignore the qualitative factors. Sometimes the organizations are very critical with human resource factor and the development of skills and new talents are very significant for such companies. If the manager of these companies fail to identify what skills the company needs, how much of them need, and fail to secure the appropriate supply then the capacity of the organization to fulfill the business requirements will be rare. Therefore it is crucial to every business to have a HR plan to meet and future workforce requirements in the both ways of quantity and quality. When planning the human resource several aspects are to be looked at and several questions have to be answered. These aspects and the questions themselves emphasize the strategic importance of HRP. The first one is determining the number of employees to be employed at a new place. The organization may have engaged too many staff so that there exists a surplus or underutilized workforce. If the number of employees is less that actual requirement then the organization will fail to meet the production requirements and there by fail to meet the market demand. Accordingly, it is very clear that the company will fail in front of the competition of the market. The questions that would have to be answered are, How can the output be improved? Understand the interrelation between productivity, technological changes and the existing workforce. What are the techniques can be used to set the work force requirements? Have more flexible work organization been considered? How to acquire the necessary staff? The second is how to retain your highly skilled staff. This is very important in the competitive environment. The skilled employees who contribute with distinct talents may leave the company on the grounds that the current company does not pay them satisfactorily when it so clear that such payment is very fair. Company may lose the capacity to meet the goals and will fail with the rival companies with lower human talents. Further to the losses arising from the competitive markets the company will have to incur higher costs of payments for the employees who left the company, and the costs of recruitment, induction and training of novel staff. Hence the questions will have to be answered are, How to monitor the extent of resignations? What are the reasons for turnover? What are the costs for the organization? How the turnovers of the company vary with the other companies of the industry? The third one would be how to manage a downsizing program effectively? This is critical. Managers have to cut off some of his staff painlessly while protecting long-term interests. HRP will help managers by considering; What sort of workforce envisage at the end of the exercise? How the nature and extent of wastage will change? Whether the use of retraining, redeployment and transfers would work out? What are appropriate recruitment levels? The fourth aspect we have to consider is from where you find the necessary skills and number of employees? If you do not have a clear idea you will face short-term skills and manpower shortage. The questions would have to be addressed are; Whether current career system of the organization supports the future requirements? What are the characteristics of those who currently occupy senior positions? What is the organizations future supply of talents? Then the answers to these questions can be compared with the future requirements in the number and the type. Internal structural changes and the external business environmental changes will affect the sources of future supply of skills and persons. Moreover it is important to note that the inconsistencies between culture and the strategies will severely damage the company sustainability. The organization must build up a pool of work-force who is match with the organizations culture. Hence it is important to plan the number, skills and sources from where you acquire future needs of human resource to recruit right people. HRP is highly interdependent with all aspects of the business. It is affected by the all other sections strategies and future directions. Therefore the scope and objectives of the HRP must be thoroughly understood to acquire sustainable competitive advantages. Any HR strategy must be coping with the corporate and business level strategies. HRP must be done in the companys strategic planning process so that a definition for expansion of the future needs will be strategically developed. 1.2 Analyse how HR planning impacts on the strategic plan The HR planning is develop to identification and ensure the staffs, particular job related skills and talents, training and development, retention of staff, recruitments, selection processes and etc. The strategic plan give the future needs and trend of the staff to the particular departments, required talents, recruitments, training and development needs of staff. Therefore the practice of HR functions which depends on HR planning and developments depends on the strategic plan which established by the top management of the organization. HR planning uses the inputs as information from the strategic plans. So HR planning influences the existence of mission and goals of the organizational strategic planning process. The organizational quality and level of standard about goods and services is depending on the quality work of staff of the organization. Therefore the standard of strategic decisions will reflect through the profitability and growth of the HR planning taken by the organization. Question O2: Understand the legal and organizational frameworks for the employment of staff 2.1 Evaluate the current legal requirements influencing a HR plan The government regulations, tax purposes, employee rules and regulations, social security purposes will influence the HR planning of the organization. The economic conditions like economic booms and recessions of the country will make different legal and ethical conditions in the country. Therefore the legal requirements of the organizational framework will influence the recruitment and selection of new employees. Therefore the unemployment rates, interest rates and etc will make legal requirements for the organizational HR conditions. These will affect to the HR planning for training and development of staff of the organization. 2.2 Describe a process for recruitment and selection of new staff (external candidates) that complies with current legislation and organization requirements The recruitment of the staff depends on the needs and requirements of the position of the organization. The recruited people must be able to perform current and the intended requirements of the organization. Through the advertising and recruiting agencies the recruitment information can be publish. For some jobs cannot be done by the womens. In that positions should be restrict to the mens, so the recruitment must be done according to these legislations. In the legislation the womens have time constraints of working time and hours. The selection process carried out through the people who have recruited to the organization through different resources. The interviews, CV screening, identifying skills and talents will help for better selection of new staff to the organization. The discriminations cannot be done on race, color, nationality and region when the selection process. The men and women must be paid in same amount for the same work force and etc in the organization. Question O3: Understand the effect of the organizational environment on staff 3.1 Discuss how organizational culture affects recruitment and retention of staff The recruitment process will reflect the organizational culture and the staff is fit for that culture then the staffs will exist more time in the organization. The organizational culture affected to the job analysis, job description, recruitment, selections and etc. The organizational limitations are can be also affect to the organizational culture. The employee retention will benefit to the organization as well as to the employee. Therefore the employee should have better understanding about the organization and will be able to adapt to that environment easily. Employee retention is key element to the organizational existence. On the other hand high labour turnover is a cost, leads to more turnover, loss of organizational knowledge, harm to the image and the goodwill of the organization, inefficiencies of the work in the organization. 3.2 Assess work life balance issues and the changing patterns of work practices The employee stress on the work force of the organisation highly affected to the life. The lot of overtime is done by some of the employees will lead to some absentee sums on staff sickness. So such problems will affect to the work life and home life problems and issues. To eliminate these problems the government have establish employee rules and regulations. The changing patterns of the work practice are very hard to capture by some employees of the organisation. Therefore the change agents must be able to identify the situation and the positions of the organisational workforce and change according to the clear concepts and conditions. The changes must be discussed with the employees before. The organisation should be considerable to provide the quality and slandered service to the customers. There are seasonal fluctuations of customers in the different time period of the year. Therefore the changing patterns of the work practice will need in such situations. Question O4: Understand the grievance, discipline and dismissal process 4.1 Identify the process to be followed in a grievance situation The grievance situation occurs when an employee has a problem with the employer. In such a situation the three steps are taken place, the written statement, a meeting and an appeal meeting. The written statement must be accepted by the employee the person who has the problem. Then it will pass to the human resource manager to his consideration. In the disciplinary meeting the particular employee or a work representative will participate. In this meeting discussed about the actions happened and in details about the problem and come to the agreement about the facts of the problem. And come up to a situation to an arrival of solution. If the employee is not satisfied about the problem then the employee can appeal the problem. This meeting is also same as the above meeting but the employee will represent the disagreement to the solution of the organization. 4.2 Describe the stages of a discipline issue that results in dismissal The absentee sums, poor work performance, neglecting of duty, threats, frauds, offensive behavior, harassments, inappropriate behavior, misconduct, repeat minor behavior and etc. are the main discipline issues. The written document about the unacceptable discipline and discussed about in the meeting by the representation of the particular employee or a work representative. Then after the meeting or before the deadlines the employee is allowed to appeal. If it is not agreed then the employee can appeal in the employee tribunal about the disciplinary action. Some times the disciplinary issues results in a dismissals. The lots of the dismissals are not fair. The unaware of the rules and regulations of the organization, didnt give much chance for the employee to tell about his own side about the issues, does not give equal chance to each employee and etc. are lead to dismissals in so many cases. 4.3 Explain the role of ACAS, Employment Tribunals and other external agencies that could be involved in grievance, discipline and dismissal processes The ACAS is involving in grievance, discipline and dismissal processes. In the ACAS code of practice the disciplinary procedure must be in written statement, provides the actions to be taken place and resolving, ACAS tells the responsible authority to take actions about the discipline, explain the employees about the basic rules and regulations of the organization, explain the organization to, the employees must not be dismissed to the first breach of discipline and given rights to the employee to explain the situations and ides about the discipline.

Police Code of Silence Essay

When a new recruit joins a police force he is bursting with excitement and anticipation to fulfill all of the principles and standards that come with being a police officer: dedication, loyalty, trust and integrity. He has a high set of standards and a set of goals he wants to achieve as an officer of the law such as stopping crime, improving the moral of the neighborhoods and becoming a positive mentor to the youth of the community. He has a new sense of belonging; he is now a member of a team, a brotherhood, an official member of an elite club; he is an officer of the law. What this new officer will soon discover is that there is an unwritten law amongst his fellow officers; a law that does not bode well with his fresh sense of principles and standards. This law is called the Blue Wall of Silence. It is an expectation that an officer will overlook or not speak about the misconduct violations of another officer. Why Officers Keep Silent One of the reasons a police officer might go against his own moral code is because of his internal dilemma of whether to be loyal to the officer code of conduct or to be loyal to his fellow officers who he has formed a friendship and a brotherly bond with. The dilemma might also be enforced when the corrupt officer is a supervisor or is superior in rank. Another reason an officer might keep silent when there is misconduct present within the force is because he is afraid of retribution. When an officer â€Å"snitches† on a fellow officer there may be a whole plethora of concerns that come from the corrupt officer’s indiscretions. Will he be fired? Will his family be affected? Will there be negative impact on the precinct? Will there be further legal actions taken? The officer that is snitching also has to fear harassment from his fellow officers. He has to worry if his fellow brothers will continue to have his back and support him in the line of duty if he rats out a fellow officer. There may also be scenarios where the officer will question his morals and what is the ethical path to take. There might be â€Å"Robin Hood† type  situations where an officer is doing wrong to create a means to a positive end. An example would be of an officer falsifying documents to be sure that the serial rapist that he apprehended is held in custody. If an officer were to snitch that the arresting officer falsified the documents then a dangerous serial rapist may be set free to continue to commit harmful crimes against others. Leaderships Role The management and leaders in a department play a large part in the ethical behavior of that department. Leaders are mentors, role models, leading examples of what type of behavior is to be expected at that particular police station. How management reacts to misconduct will set the standard for what is acceptable and unacceptable conduct. Rookie officers look to their leaders and management to set the ethical guidelines for the station and to enforce the written code of conduct. When leadership and/or management are corrupt themselves, it is likely that they will not be held accountable for their unethical actions nor will they hold their fellow officers accountable for misconduct. When the leaders and management of a force are a positive example and conduct themselves in an ethical manor then their subordinates will be more likely to follow suit and hold themselves to the standards of their leaders. When leaders enforce responsibility and accountability for unethical actions there is an understanding that misconduct will not be tolerated and neither will silence of other officers misconduct. Breaking Down the Wall Even though the Blue Wall of Silence is an ethical issue for nearly every police precinct around the world, there are steps that can be taken to help reduce misconduct and corruption by police officers. As stated before, a strong and ethical leadership and management system must be in place to be able to enforce ethical standards and accountability and set proper examples. Next, hiring practices need to include procedures that screen for critical thinking skills; these skills allow officers to think and react quickly and to be able to react in an ethical manner when in a stressful situation. This skill can also help officers think out of the box and come up with ways to perform their duties without stepping outside their moral boundaries. Psychological evaluations before hiring can help determine if  an individual is likely to give into peer pressure or to choose solidarity with his peers over police integrity. Training from the beginning of a police career and throughout on how to deal with moral dilemmas, ethical situations, and reporting the misconduct of fellow officers. Training and information must also be conducted to teach what is the expected behaviors and what the repercussions will be for misconduct. Management and leaders also need to be trained to identify early warning signs of unethical behavior. Citizen reports of misconduct and a high number of incidents involving excessive force are a couple of warning that management needs to intervene. A written code of conduct and a discipline guide line should be set in place so that expectations are known and disciplinary actions for unethical behavior are also known. A disciplinary guideline gives management less discrimination on how to handle misconduct so that they will be less likely to be swayed or perform unethically themselves. No matter how strong a police officer’s moral and ethical values are, there will always be a time in his career when he will have to question whether his loyalty to his fellow officer or the police code of conduct is more important. It is the officer that has had the good example and backup of ethical leadership and management, the training to deal with those difficult situations, and the resources to know how to deal with those situations that is going to make the right choice to not hide behind the blue wall of silence.

Eco-tourism Essay

Ecotourism is defined as responsible travel to natural areas that protect the environment and improve the welfare of local people (International Ecotourism Society (TIES), 2005). It also follow certain principles such as minimize impact, build environmental and cultural respect, provide financial benefits to local people. Global ecotourism began in 1990, and has been growing 20-34% per year, especially in 2004, ecotourism was growing globally 3 times faster than the tourism industry as a whole; with continuous growth, and ecotourism will occupy 25% of the world travel market within six years. Ecotourism has advantages and disadvantages. It can contribute to a country’s economic development and also benefit local people. For the poor countries, tourism is the second most important source of foreign exchange, after oil. It also can bring job opportunities and increase local people’s income. However, the disadvantage cannot be neglected. Ecotourism can produce pollution an d damage the environment. According to TIES (2005), there are 109 countries with coral reefs, 90 of them are being damaged by cruise ship and sewage. It also estimated that the cruise ship produce more than 70,000 tons of waste each year. The shock to local culture is also a big problem. Recently, the advantages of ecotourism are still being debated. This report is concerned with the advantages and disadvantages of  ecotourism. Though the disadvantages of ecotourism caused big problems but advantages of ecotourism far outweigh its drawbacks. 1.Definition of ecotourism. Ecotourism involves responsible traveling to fragile, pristine and mostly protected areas. This takes place for different purposes, from educating the traveler, fostering respect for different cultures to directly benefiting the economic and political empowerment of local communities. Ideally, ecotourism incorporates the following criteria; promote biological and cultural diversity, touring unspoiled natural habitats, and the main attractions being local culture, flora and fauna. In short, ecotourism operations are defined by their commitment to the environment, education, nature and culture. The main objectives of ecotourism are providing nature-based, environmental education experiences for visitors and managing this in a sustainable manner. Ecotourism offers a great opportunity for educational as well as personal growth as values of appreciation and attitude changes are instilled in participants which would lead to significant involvement in environmental and social issues in the future. Essentially, the dimension of ecotourism as an educational experience creates a new window for viewing the whole world and one’s self. It offers an opportunity to show the growth and development of various learning experiences while at the same time exploring another country or culture and going beyond one’s preconceived limitations. Nature based tourism includes a range of tourism experiences that entail adventure tourism, cultural and rural tourism. In addition, activities such as rafting and scuba diving are forms of nature based ecotourism. On the other hand, sustainable ecotourism aims to address on the needs of visited environments to sustain them. The main focal points include sustaining the natural environment itself and contributing to help local communities understand the importance and value of their adjacent environment. Sustainability is drawn from the concept of sustainable development which is development that focuses on meeting the needs of he present generation without hindering the ability of the future generations from meeting their own needs. The basic criteria for sustainable ecotourism include; the sustainable use of ecological resources, increased  environmental and cultural awareness, conservation ethos, support of local economies through increased revenue from visitors and the use of lo cal supplies and services. It is important to note that for ecotourism to be realized the above components need to be integrated on a wholesome package. Eco tourism entails the incorporation of nature as the main laboratory for informal learning through which attitudes and values on conservation are appreciated and instilled. For these natural resources to be available for the unforeseeable future, sustainability has to come into play. Several differences between ecotourism and other forms of tourism can be outlined. To start with, the key difference existing is that ecotourism involves learning about the environment whereas other forms of tourism such as adventure tourism only focus on personal accomplishments of successfully meeting the challenge of the natural environment. Generally, the tourism industry focuses on market demand by attempting to foster, maintain and expand the market world which mostly draws it away from focusing on maintaining the product or experience. The addition of facilities and infrastructures to cater for the demand result in the destruction of pristine environment and the indigenous experience which ecoto urism attempts to reverse by reducing these impacts of tourism. Ecotourism maintains a supply oriented management perspective with primary considerations being the nature and resilience of the resource, cultural or local community preferences and interpretive conservation programs. Tourism on the other hand, focuses on individual experiences that may overlook the relevance of in-depth learning of the natural environment and indigenous knowledge essential for changing people’s attitudes and perceptions. Nature based tourism is seen as a subcomponent of alternative tourism and ecotourism is highlighted as being part of both alternative and natural based tourism. This is because nature plays a big role in both. In addition, the interaction between natural environment and adventure travel are components of adventure tourism. This points to adventure travel with certain risky elements which when lowered become logical extensions of ecotourism. Time, a very fundamental commodity would also be used to differentiate other forms of tourism from eco tourism. The time taken to interact with nature and local communities in ecotourism is substantial due to the time taken to appreciate what the environment provides. Funds accruing from tourism  activities are not ab solutely used to improve the livelihoods of local populations, they may not trickle down to these communities when allocated on a national scale. Instead they form a percentage of the Gross Domestic Product of most economies. On the other hand, funds collected from ecotourism institutions are diverted to activities aimed at improving the lives of local communities. This is because these populations play a vital role in ensuring the sustainability of the environment through proper management and protection to curb overexploitation. The subsequent impact of human activities on the environment is yet another difference between ecotourism and other forms of tourism. The fact that ecotourism addresses the values and perceptions of individuals which impact to a greater extent the appreciation of the environment thereby reducing the magnitudes of exploitation of these resources is a prime definition of ecotourism different from tourism in general. Behaviors such as the proper disposal of waste in campsites or tourist environs are emphasized in ecotourism as compared to other forms of tourism which overlook the importance of such actions. Ecotourism emphasizes on interaction based on the proximity to the natural habitat, for example, watching dolphins in their natural habitat, the ocean, while mainstream tourism does not emphasize on the natural environment such as watching dolphins in an aquarium. The levels of interactions described by Fridell (2003) are different in the two concepts. Ecotourism based activities involve a close interaction with the environment with actions such as species identity and indigenous knowledge on certain phenomena. The level of interaction related with tourism on the other hand is perceived to be shallow as little is learnt from the environment. In some areas, excursions are conducted using vehicles making it difficult for tourists to interact closely with the environment. Despite the aforementioned differences, similarities also exist between ecotourism and other forms of tourism like sustainable tourism, adventure tourism amongst others. First of all, both recognize the environment as the main functional unit. Activities developed from both are environmentally related as it forms the main feature. Scuba diving, nature viewing, participating in eco-challenge activities are just but a few of the activities environmentally based. Secondly, as expressed by Anderson & Beasley, the human being is the main driver of both concepts. These concepts are  developed and actualized by humans who also contribute to their continuous application. This is due to the fact that the human person recognizes the adjacent environment around him as it is important for his survival. The environment is the producer of goods and services for human consumption, and equally acts as an assimilator of waste produced from human activities that process final products for his use. Without it, humans cannot survive hence the essence to conserve and protect it. The end result of both concepts is to create avenues of exposure to opportunities of the environment and its subsequent conservation. The environment offers more than just resources. It creates an aesthetic feeling as well as favorable atmospheres for relaxation both mentally and physically. Such opportunities are made available through ecotourism and tourism. Both venture in to pristine environments that are either protected by government policies or local populations. Pristine environments are less exploited or not ventured into at all and offer a great variety of species and ecosystems. Both tourism and ecotourism aim towards sustainable development. There is usually a conflict between development and environment al conservation with both extremes bringing about inadequacies in adaptation owing to the current global situations of negative environmental impacts and effects of the global village. Ecotourism therefore attempts to meet the needs of the local people while tourism focuses on a much bigger population putting the country’s citizens in perspective. An eco- tour refers to a sightseeing excursion in physical nature. An ecotourist then refers to a tourist who joins an ecotour. With the above definition, it is worth noting that eco-tourists may fail to understand the difference between ecotourism and mainstream tourism. This occurs in circumstances where they fail to understand the roles expected of them to distinguish them from other tourists. In addition, the sites chosen for excursion purposes may determine them as tourists. An eco-tourist who accesses a tourist site such as an aquarium or mausoleum located away from its original site would fail to understand the difference between him and a tourist. In cases where tourists are given an opportunity to learn from the available environment with the help of tour guides or game rangers, they are awarded the same o pportunity of acquiring knowledge just as those seeking such knowledge from ecotourism areas availed to them by local community members hence the difference between them is narrowed. A case study on the  educational experience in ecotourism in Peru, The Condor Lodge Conservatory is well discussed below. The conservatory is located in Apurimac Canyon and is settled in a natural environment, with close proximity to the Antilla Community and surrounded by an eco-farm. Most families share sleeping space with the Kuyi, a type of guinea pigs. The area is also surrounded by gold mines and has been at the forefront of ecotourism efforts in the region. It has also created string networks with local tourist agencies, international tourists and planning small group visits that are aimed at creating a harmonious relationship with the environment. It is further characterized by undisturbed wilderness, wildlife diversity, hospitable people and a spectacular view of the Andean Condor which create an exceptional educational experience. A case study of the Campi ya Kanzi, an ecotourism site in Kenya. This site is stretched over 400 miles of African wilderness, within the Kuku Group Ranch of Southern Kenya. The area is owned by Maasai herdsmen and extends through to Mt. Kilimanjaro. This environment is well endowed with wildlife diversity of fauna and flora. The ranch also contains pools, a lake and springs. The lodge in the area has minimal impact on the environment as buildings are constructed from local material such as lava rocks, thatch and lumber obtained from a reforestation program. The foundations of the lodge was based on protecting wildlife, the wilderness and Maasai culture as well as obtain financial support for maintaining a place where wildlife can flourish. To sum up, Campi ya Kanzi is an ecotourism lodge, built, owned and run by the local community for the benefit of the environment and local people. In conclusion, Ecotourism is an aspect that incorporates tourism but is specific in nature. There are limitless similarities that exist between ecotourism and tourism such as sustainability, nature being at the forefront in both and an offer to interact with the pristine natural environment. There are also significant differences that exist between them from the educational perspective, the natural environment to the levels of interactions. However, the impact of both tourism and ecotourism on the environment as well the changes in people’s attitudes is worth noting. The functional responsibility of both eco-tourists, soft and hard, and tourist plays a fundamental role in achieving the ultimate goals of both concepts. 3. The Advantages of Eco-tourism Eco tourism is defined as tourism that sends people to relatively untouched parts of the world and that is sensitive to the impact to nature caused by humans. Eco tourism is an attempt to allow tourism that does not damage nature or traditional culture. It is an idea that has massive appeal as those with money can now visit places in good conscience. They can see wonderful things and feel at the same time that their money is helping the local environment and indigenous people. Since the 1980s the eco tourism sector has grown and grown. It is the fastest growing sector in tourism – growing at an annual rate of between 10% – 15%. Tourism is one of the few sectors of the world economy that continues to grow despite the ups and downs in the world economy. It has become so important that the IMF now includes stipulations about tourism as part of its preconditions for lending money to developing countries. If done rightly eco tourism has several advantages. It is more concerned with the environment and does encourage developers to build with more consideration for the natural environment. This means that more natural habitat is preserved and that the resources for building come from sustainable sources. This is the theory anyway. Another advantage is that eco tourism provides an income for local inhabitants in an area. The argument is that if the local people can generate revenue from showing tourists around a jungle, lake, savannah etc. then it is much better than killing elephants for their ivory or capturing gorillas to sell on the black market. Moreover, showing people a rainforest rather than logging the forest is a good compromise if the forest is preserved. People in the developed world through eco tourism get to experience places of great natural significance as well as interact with local and indigenous people. It is hoped that this contact will benefit both parties, fostering better understanding of the issues on the ground, a nd overcoming prejudice. 3. The Disadvantages of Eco-tourism It is felt by some environmentalists that there should be some parts of the world that are ‘off bounds’ for any tourists as any human activity will damage the eco system and disrupt the routine of the animals. Although scuba  divers try to be careful, any tourist scuba business is going to have a negative impact on fragile coral marine environments. Although, people walking carefully through the forest might not do much harm, building their eco lodges does. A good example of this is the safari business in Africa. Tour jeeps going across the savannah scare off the animals that the lions rely on catching. The result is that lions can no longer hunt in parts of Kenya and Tanzania during the morning when the tour jeeps are out. They have to wait until the hottest part of the day to hunt. This is draining for them and affecting lion numbers. The Masai people in Kenya have been moved out of their traditional lands because of the demarcation of National Parks for eco tourism. They are settled on land next to the reserves. Much of the best land next to the reserves has gone to non-local people and eco tourist operators. When animals come on to this communal land any damage caused by the animals is not compensated by the government. The result is that the Masai who once co-existed with the animals of the savannah now come to regard them as pests. Another issue for the Masai and other indigenous people is that they have become ‘tourist attractions’ that are expected to pose for the cameras and perform dances etc. for money. Not only is this extremely patronizing, but it is discouraging the Masai and other indigenous people from pursuing their traditional life styles. Unwittingly the tourists are destroying the culture that they are paying to preserve. Eco-tourism seeks to go to the remotest places. These places a re often not well policed. There is nothing stopping people taking money from tourists as well as pursuing environmentally unfriendly activities. In the case of Brazil, illegal logging will not stop because of eco-tourism because the logging companies make too much money. It seems that the cons often outweigh the pros of eco tourism. It might be better to take pictures of animals rather than shoot animals, but given the choice the animals would sooner not have people around. Policing of eco tourism is another matter. Do eco tourist outfits deliver what they promise? It seems whether eco tourism should be allowed should be judged case-by-case, and that the consultation must include the local people, and not the IMF. Conclusion It sounds like the true nature lover’s dream – to visit a corner of the earth that is untouched by human hands. It’s where you can enjoy pristine nature in its true, original form. Ecotourism is a name given to the tourism industry that desires to visit pristine, fragile and undisturbed areas. This is as far different from mass tourism as you can get. Promoting ecotourism brings several potential benefits to the area being visited: Helps to provide investment funds for the preservation and conservation of the ecological system. It can be a direct benefit to the development of the economy and political systems of the surrounding community. Builds a sense of respect for a variety of cultures and for their human rights movements. Serves to educate the traveler who participates in ecotourism. It can give tourists some insight into the impact that humans have on the environment, and as a result they can develop a greater love and appreciation for the beauty of the ear th and its natural habitats. Ecotourism takes place in environments where the flora and fauna are still intact in their natural, original forms. Tourism is a rapidly growing industry, and for some countries, including developing countries, ecotourism is a viable income source. Countries such as Africa with vast, open territory, huge plains and fierce wandering rivers, are popular ecotourism destinations. Canada, being one of the world’s largest countries is also home to settlements of indigenous peoples and holds a huge potential for ecotourism. There are many untouched beautiful ecotourism destinations in Canada. With its vast landscapes and low population density, abundant natural resources and a variety of eco-activities, Canada is growing in popularity among ecotourists. Benefits for developing countries to participate in ecotourism For developing countries, ecotourism offers empowerment to local communities and a way for them to fight poverty. The combination between biodiversity and indigenous cultures is appealing to many who want to get out of the big cities and go see something in nature that they have never experienced before. During an ecotourism adventure, low impact on nature is emphasized. After all, if the ecotourism had a big impact on the pristine location, it would no longer be untouched and lose its usefulness as a destination. Tourism itself leaves an environmental footprint. A major part of the  education of tourists visiting prime natural habitats is to educate them towards environmental conservation. Therefore, mass tourism to these natural habitats is not permitted. History of responsible tourism and promoting sustainability using tourism The term ecotourism was made popular in 1983 by a man named Hector Ceballos-Lascurain. Other synonyms to the term include jungle tourism, responsible tourism and sustainable development. Hector was a conservationist who was very influential and took part in lobbying for wetland conservation in relation to the flamingo. Currently there is no standard accepted globally for regulating the ecotourism industry. Many see this as a disadvantage, because small groups claiming a big eco adventure have the potential to scam the unwary tourist from some big payments. They sign up thinking they are getting the adventure of a life time but because of the lack of accreditation and regulations; they don’t end up getting what they signed up for. Sources 1. http://wikitravel.org/en/Ecotourism 2. http://www.ecotourism.org/what-is-ecotourism 3. http://www.ukessays.com/essays/tourism/an-essay-on-ecotourism.php 4. http://essaycamp.com/examples/ecotourism 5. http://www.worldtourismforum.org/global/pros-and-cons-of-eco-tourism/